Disputes & Complaints

Freeparking strives to offer you the best service possible and we welcome any suggestions you may have for how we can make improvements. We are committed to handling all complaints promptly and fairly.

Complaints

If you believe that Freeparking, or one of our Affiliates or Customers, has breached one of more of our stated policies, or if you have a concern or suggestion regarding our services or policies please contact us by sending an email to info@freeparking.co.nz or calling +64 9 801 1028.

.nz Domain Name Disputes

When an individual or organisation registers a .nz domain name, they agree to the .nz Terms and Conditions, which includes that the domain name must not infringe upon the legal or intellectual property rights of others. 

If you believe a .nz domain name registered with Freeparking infringes upon your rights there are options available to you, including:

  • Contact the domain registrant to negotiate a resolution
  • Seek independent legal advice
  • Lodge a formal complaint with The Domain Name Commission’s Dispute Resolution Service (http://dnc.org.nz/complaint).  Their informal mediation service is free of charge however fees do apply for obtaining an ‘expert determination’.

Neither Freeparking nor the Domain Name Commissioner can get involved in disputes regarding who the true Registrant of a domain name should be, but we will take action as directed either by the Courts or by an Expert Determination given under the Dispute Resolution Service.

gTLD Disputes

 The Uniform Domain Name Dispute Resolution Policy (UDRP) implemented by ICANN applies to all top-level domains (TLD) registered through Freeparking.  If you have a dispute related to a top-level domain (.com, .net, .org, .biz, .info) your options include:

  • Contact the domain registrant to negotiate a resolution
  • Seek independent legal advice
  • Lodge a dispute through one of the approved Dispute Resolution Service providers, which are listed at http://www.icann.org/en/help/dndr/udrp/providers

Spam Email Complaints

New Zealand’s Unsolicited Electronic Messages Act 2007 was introduced to help stop commercial electronic email, fax, and mobile/smart phone text and image-based messages you receive without having requested them.

Businesses and individuals can complain about Spam to the Department of Internal Affairs' Anti-Spam Compliance Unit. The Department may then investigate the complaint and take appropriate action.

If you have received spam which you believe originated from a source in New Zealand and you wish to make a complaint please go to: https://www.reportspam.co.nz/complain-about-email-spam/

Last updated: 26 June 2012

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