Two-factor Authentication

When you login to your accounts online, you mostly use a simple 'username and password' combination. Adding two-factor authentication (2FA) to your login process is a simple way of adding an extra layer of security to your accounts.

When you login to an online account with a username and password, you’re using what’s called single factor authentication. You only need one thing — your password — to verify that you are who you say you are.

With 2FA, you need to provide two things — your password and something else — before you can access an account.

How 2FA works with Freeparking

You can choose to activate 2FA in your Freeparking Control Panel.

Whenever you login, you will be required to enter in your username and password, as well as a 6-digit code. This code regenerates every 30 seconds. This code is managed via an application on your mobile phone called Google Authenticator.

Recovery codes are provided to allow you to login in the event you need to reset your phone. These are reset whenever Two Factor Authentication is enabled and can be reset. Please keep these recovery codes somewhere safe but accessible!

Please ensure you install Google Authenticator on your mobile device and follow the steps below. Once you've done that, the next time you login, you’ll be asked to enter a code.

How to enable Freeparking 2FA

  1. To turn on, login to your account and go to My Details -> Two Factor Authentication
  2. Install the Google Authenticator app on your iOS or Android device (more details for each device type can be found below).
  3. In the Google Authenticator window, click View your barcode in the "To get started" section at the top of the window. When prompted, enter your Master Password then click Continue.
  4. On your mobile device, open the Google Authenticator app, tap the Add icon or Add an Account option, then tap Scan barcode.
  5. Use your device camera to scan the barcode, which will automatically populate a new entry in the Google Authenticator app.
  6. Enter the code you see on your Google Authenticator window into the confirmation box to complete the activation process.

Now when you login to your Freeparking account, it will ask for your Google auth code. Just open up the app and then enter the 6-digit code on the Freeparking login page.

Get the Google Authenticator app:

 

Important to note:

  • Codes only last 30 seconds. So, if you look at the code at say 28 seconds and take 3 seconds to type it in, it will fail as a new code would have refreshed in that time.
  • Changing your account password doesn't affect 2FA.
  • You can add multiple Freeparking accounts to same 2FA application on one device.
  • Recovery codes last indefinitely until they are used. Once they are used, they are removed and replaced with another one.